Streamline Operations in Front and Back of House

Kiosk in cafe
Restaurants icon

Restaurants

Large restaurant groups from McDonald's to Shake Shack today rely on kiosks for guest use. Why? Because quick-serve restaurant (QSR) food-ordering kiosks and efficient POS systems can shrink lines, allow guests to customize their orders, and help owners operate more efficiently while still providing an appealing and convenient in-store experience. 

In fact, order accuracy and speed of service increase when guests can enter their own order specifications and send them directly to the kitchen. The result: happier customers. That’s why more than 65% say they’d visit a restaurant more often if kiosk ordering is available. And more good news: those customers would spend more. On average, ticket sizes climb 12%-30% when customers order from a self-service kiosk rather than from a cashier. 

With a Viewpoint self-order kiosk in your establishment, you can:

  • Streamline operations
  • Conveniently manage your menu
  • Increase order values
  • Accelerate service to more guests
  • Encourage patrons to order revenue-boosting upgrades
  • Eliminate concern over rising labor costs
  • Free existing staff to handle more intensive tasks
  • Encourage loyalty program sign ups during checkout

Customers typically spend more money when ordering via kiosk or table-based tablet system than when ordering from wait staff.